At the beginning of the year, we conducted a customer satisfaction survey to understand our customers’ experiences working with us during 2024. Based on the survey, we are proud to announce that our customers are extremely happy with the collaboration and they are highly willing to recommend Galena Pharma to their networks!
Net Promoter Score:
- NPS: 92 / 100
NPS results range from -100 to +100. With an outstanding result of 92, we are delighted and happy to continue our good work for our customers!
Results related to our key operations:
- Product Quality: 4.6 / 5
- Delivery Reliability: 4.5 / 5
- Ease of Collaboration: 4.8 / 5
- Service Speed: 4.8 / 5
In addition to these numerical results, we received excellent open feedback from our customers, especially related to our reliability and smooth collaboration.
Customer needs in focus
Since 1996, Galena Pharma has been committed to serving its customers in the best possible way. Customer needs and the principle of continuous development are at the core of everything we do. Our customer relationships are typically long-term partnerships, which is also a sign of excellent customer satisfaction.
We can respond quickly to changing customer and market needs and requirements without compromising the quality or compliance of our products. “Our professional and committed employees strives to build long-term and confidential customer relationships while also ensuring that processes proceed flexibly from the customer’s perspective” highlights CEO Alexej von Bagh the factors behind the results.
Galena Pharma is a GMP-certified pharmaceutical company specializing in manufacturing and developing substance-based medical devices. Galena Pharma provides its own ready-to-market MDR-approved medical devices for in-licensing as private label products. Our focus indication areas are gastrointestinal, female intimate care, cough & cold, pain and skin care.